Frequently Asked Questions
Everything you need to know about our premium waxing products.
What makes Black Coral Wax different from other hard waxes?
Our wax is formulated with high-quality resins and polymers that allow it to remain flexible, meaning it won't crack or break during application. It is specifically designed to grip the hair, not the skin, ensuring a more comfortable experience.
How long does shipping take within the USA?
Standard shipping typically takes 3-5 business days. We process all orders within 24-48 hours from our warehouse to ensure you receive your professional supplies as quickly as possible.
Can I use Black Coral Wax on sensitive skin?
Yes, our formulas are hypoallergenic and infused with skin-calming ingredients. They are perfect for sensitive areas like the face, underarms, and bikini line.
What is your return policy for opened products?
Due to the hygienic nature of beauty products, we cannot accept returns on opened or used wax. However, if your product arrives damaged or if there is an error with your order, please contact us within 14 days for a replacement.
Do you offer bulk discounts for professional salons?
Absolutely. We offer tiered pricing and bulk discounts for licensed professionals and high-volume salons. Please visit our Professional Account page to apply for wholesale pricing.
What temperature should I set my wax warmer to?
We recommend melting the wax on high to achieve a liquid consistency, then turning the warmer down to a medium setting. The wax should have a honey-like consistency before application to ensure optimal results and safety.